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Iv paid my bill but Mt services haven't came back on yet also showing on my bill that I haven't paid even though I have 

4 replies

Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1699 replies
  • July 24, 2024

Morning @Leahzach95,

Apologies for the delay in getting back to you. Please refer to this article for more information:

It may be worth setting up a Direct Debit so payments can be taken automatically.

Thanks


Terri-anne Turner
New
 Contributor

My bill is late but you turn my phone of can you put it back on and can pay my bill Monday 


Daz_S
Bronze
 Contributor
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  • Bronze
 Contributor
  • 651 replies
  • November 12, 2024

I very much doubt they would do this @Terri-anne Turner. Could you not borrow the money from a family member, close friend or good neighbour, then pay them back on Monday?

But I do understand why you’ve not been able to make the payment on time, what with everything going off in the UK lately. Look at it another way, a petrol station wouldn’t let you fill your car and drive off for you to pay it the following week. I’m not trying to be a **** about it, just hoping it gives you an understanding as to why they’ve stopped your services.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 7189 replies
  • November 13, 2024

Hi @Terri-anne Turner 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom