Paid a bill but confused as to why it is still asking to pay again
+22Hi there
Is that on the iD app? If so, if you go to apps, find the iD app, click on it and clear the cache and reload it does it now show it as paid?
Or failing that does your online account show the same as the app?
+19Hi
We ask that your blur or remove any identifying information such as name/mobile number etc.
-Lauren
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