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bill

  • February 27, 2025
  • 2 replies
  • 28 views
Tracey Hannan
Community Member

Why is my bill going up the last 2 months it's should be £10.80 

 

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • February 27, 2025

    Have you checked your bill for any out of plan charges?

    Failing that you need to use the iD online Live Chat service, to speak to a customer adviser ​@Tracey Hannan  

    The advisers work until 8pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. ​​

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • February 28, 2025

    Hey there ​@Tracey Hannan, thank you for reaching out.

     

    If it’s been different for two months, then it’s likely you’ve used out of contract charges. If you’d like to avoid out of contract charges, please change your bill cap to £0.00, or ensure you’re not using more allowances than what’s available in your plan, or not texting/calling/roaming that incur out of contract charges.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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