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bill

  • May 8, 2025
  • 2 replies
  • 19 views
K
Community Member

Why hasn’t my April bill gone through? I should have paid it 1st May but the DD has not gone through?

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • May 9, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@KathrynZorn33 

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • May 9, 2025

    Hi ​@KathrynZorn33 

     

    If we’ve had an issue with taking your direct debit automatically we should send you a text, have you had a text?

     

    Were direct debits definitely enabled?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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