Why hasn’t my April bill gone through? I should have paid it 1st May but the DD has not gone through?
+22Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser
The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.
+25Hi
If we’ve had an issue with taking your direct debit automatically we should send you a text, have you had a text?
Were direct debits definitely enabled?
Tom
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