I bought a new phone but was unsuitable and sent back within the time frame. Curry's has had the phone since 20/11/24 and I have still been charged £8.37 when will this be refunded
Bill charge
+24Hey there
What date did you order?
It’s likely you’ve been charged for the time the line-rental was opened for, which you’re liable to pay for whether used or not, as agreed upon in our terms and condtions.
Thanks,
Tyler
Hi. I ordered the phone on 9/11/24 & received on 10/11/24. The phone was in transit to be sent back on 15/11/24
+22Did you pay for the returns cost?
If not, it is (however you look at it) down to us to pay the returns cost.
Also, (sadly) we do have to pay from the time of order. Though in some cases the full amount does get refunded.
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
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We’ll see you there.
Tom
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