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bill charges are more!

  • June 21, 2025
  • 1 reply
  • 92 views
K
Community Member

My contract is £24.99 a month and I was charged this in April and may however June im being charged £35.65... my monthly reoccurring charge has gone up to £29.73 with VAT.... I went abroad to Spain however it is not showing and roaming charges. 

My plan is still telling me its £24.99 a month so why have I been charged more now when I pay a direct debit and haven't gone over my data! 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • June 23, 2025

    Hey there ​@KayleighD97, sorry to hear that. Have you recently changed plan or changed your direct debit date at all?

     

    Thanks,

    Tyler

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