Please could I have somebody contact me regarding my issue. I got my phone on contract 19/05/25 and it said in my contract I would get unlimited calls, unlimited texts and 100gb of data for 26.99 a month. I've logged into my ID Mobile app and it's completely different, on my app it says unlimited calls, texts and data? But then again when I look at my first bill coming out, it changes on there too. On my bill it says unlimited calls and texts but for my data it says 102,400mb?? Why am I getting 3 separate data things? Which one is it? I took the contract out thinking everything is going to be OK but then I'm scared and don't want to use it as I don't want to incur extra charges because I'm getting 3 different data things on my app, my first bill and my contract? Do I just contact Carphone Warehouse who I went through or is there somebody here who can actually help me as if I don't get clarification I will just cancel my contract.
Bill/contract issues
+22102400 Mb is the same as 100 Gb. There are issues with the app displaying incorrect information. Have you tried logging into the web page to check the info on there. If it’s showing 102400 Mb on your bill then that’s what you have.
102400 Mb is the same as 100 Gb. There are issues with the app displaying incorrect information. Have you tried logging into the web page to check the info on there. If it’s showing 102400 Mb on your bill then that’s what you have.
Just me being dumb then, at first I thought yeah 102,400 is the same as 100gb in mb but then I panicked and thought what if it isn't? I've been on the Web page too and it says the same, is this just a glitch in the bill then? Thanks for replying
+19Hi
I am sorry that your bill is displaying in MB rather than GB, and for the confusion this has caused.
Our team will be working on rectifying this now.
Thank you! My app is also showing that my data is unlimited and it isn't, it's 100gb and I just wanted to make sure everything was right
+19OK, we can check this for you if you like
Yes please, thank you
+19OK no worries
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