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bill creeping up slowly

  • April 22, 2025
  • 4 replies
  • 55 views
J
Active Contributor

My monthly bill is slowly creeping up from £10, £11.60 and now £12:20…  Why is this? As I've not used hardly any of my data and it's rolled over? It should be £10 every month.

Best answer by WelshPaul

My monthly bill is slowly creeping up from £10, £11.60 and now £12:20…  Why is this? As I've not used hardly any of my data and it's rolled over? It should be £10 every month.

  • Set your bill cap to zero
  • Turn off Roaming
  • Turn off Premium

Then, wait for your bill to be generated. It will give you a full breakdown of all the charges. If you're unhappy with anything on the bill, speak to a live chat agent who will raise a ticket disputing the charges on your behalf.

https://idmobile.co.uk/live-chat

 

    4 replies

    MZone
    Platinum 
Contributor
    Forum|alt.badge.img+22
    • MZone
    • Platinum 
Contributor
    • April 22, 2025

    You will have to check your bill for the breakdown. 

    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      WelshPaul
      Platinum 
Contributor
      Forum|alt.badge.img+26
      • WelshPaul
      • Platinum 
Contributor
      • Answer
      • April 22, 2025

      My monthly bill is slowly creeping up from £10, £11.60 and now £12:20…  Why is this? As I've not used hardly any of my data and it's rolled over? It should be £10 every month.

      • Set your bill cap to zero
      • Turn off Roaming
      • Turn off Premium

      Then, wait for your bill to be generated. It will give you a full breakdown of all the charges. If you're unhappy with anything on the bill, speak to a live chat agent who will raise a ticket disputing the charges on your behalf.

      https://idmobile.co.uk/live-chat

       

      I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      J
      Active Contributor
      • Jatty666
      • Author
      • Active Contributor
      • April 22, 2025

      Thank you 🤩👊

        Tom
        iD Mobile Employee
        Forum|alt.badge.img+25
        • Tom
        • iD Mobile Employee
        • April 23, 2025

        Hi ​@Jatty666 

         

        We’d recommend checking the monthly bill, this should be possible in your iD Mobile app as suggested by ​@MZone.

         

        To avoid unwanted extra charges, we’d recommend adjusting your bill cap to an amount you’re comfortable with, as suggested by ​@WelshPaul.

         

        Thanks for the help ​@MZone & ​@WelshPaul.

         

        Tom

         

        Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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