My monthly bill is slowly creeping up from £10, £11.60 and now £12:20… Why is this? As I've not used hardly any of my data and it's rolled over? It should be £10 every month.
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bill creeping up slowly
Best answer by WelshPaul
Jatty666 wrote:
My monthly bill is slowly creeping up from £10, £11.60 and now £12:20… Why is this? As I've not used hardly any of my data and it's rolled over? It should be £10 every month.
- Set your bill cap to zero
- Turn off Roaming
- Turn off Premium
Then, wait for your bill to be generated. It will give you a full breakdown of all the charges. If you're unhappy with anything on the bill, speak to a live chat agent who will raise a ticket disputing the charges on your behalf.
https://idmobile.co.uk/live-chat
+21You will have to check your bill for the breakdown.
+22Jatty666 wrote:
My monthly bill is slowly creeping up from £10, £11.60 and now £12:20… Why is this? As I've not used hardly any of my data and it's rolled over? It should be £10 every month.
- Set your bill cap to zero
- Turn off Roaming
- Turn off Premium
Then, wait for your bill to be generated. It will give you a full breakdown of all the charges. If you're unhappy with anything on the bill, speak to a live chat agent who will raise a ticket disputing the charges on your behalf.
https://idmobile.co.uk/live-chat
+25Hi
We’d recommend checking the monthly bill, this should be possible in your iD Mobile app as suggested by
To avoid unwanted extra charges, we’d recommend adjusting your bill cap to an amount you’re comfortable with, as suggested by
Thanks for the help
Tom
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