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Question

Bill for unknown mobile number

P
Community Member

Hi 👋 

For some reason I'm receiving a request for payment for a mobile number that I dont recognise, but is linked to my email. This only started now in May 2025.

Any idea to whom I can speak to about this? I cannot use the app as I dont know the mobile number, just the last four digits.

 

Thanks

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12422 replies
    • June 3, 2025

    Perhaps someone has opened a fraudulent iD account, using your details, ​@Peter.Hartley. 

    This community article might help. 

    Forum member (non-iD).
    P
    1 person likes this
    • P
      Peter.Hartley
    Tom B
    iD Mobile Employee
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    • Tom B
    • iD Mobile Employee
    • 8408 replies
    • June 4, 2025

    Hi ​@Peter.Hartley 

     

    We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

     

    To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

     

    Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

     

    We’ll see you there. 

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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