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Bill for unknown mobile number

  • June 3, 2025
  • 2 replies
  • 50 views
P
Community Member

Hi šŸ‘‹Ā 

For some reason I'm receiving a request for payment for a mobile number that I dont recognise, but is linked to my email. This only started now in May 2025.

Any idea to whom I can speak to about this? I cannot use the app as I dont know the mobile number, just the last four digits.

Ā 

Thanks

Best answer by andewhite

Perhaps someone has opened a fraudulent iD account, using your details, ā€‹@Peter.Hartley.Ā 

This community article might help.Ā 

    2 replies

    andewhite
    Platinum ā€ØContributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum ā€ØContributor
    • Answer
    • June 3, 2025

    Perhaps someone has opened a fraudulent iD account, using your details, ā€‹@Peter.Hartley.Ā 

    This community article might help.Ā 

    Forum member (non-iD).
      Tom
      iD Mobile Employee
      Forum|alt.badge.img+25
      • Tom
      • iD Mobile Employee
      • June 4, 2025

      Hi ā€‹@Peter.HartleyĀ 

      Ā 

      Weā€™ll shortly send you a Private Message to your Community account, so we can discuss your issue further.Ā 

      Ā 

      To access your messages, click your profile picture in the top right hand corner and then click ā€˜Private Messagesā€™.Ā 

      Ā 

      Alternatively, if you are currently logged in, you can use the following link:Ā https://community.idmobile.co.uk/inbox/overviewĀ Ā 

      Ā 

      Weā€™ll see you there.Ā 

      Ā 

      Tom

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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