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Bill Increase

  • 22 July 2024
  • 3 replies
  • 42 views

Hello,

My Bill has increased this month by an extra £15 and I can’t find out anywhere as to why this has happened? Could anybody support with this query please?

3 replies

Matthew T
Rank
Userlevel 7
Badge +6

Morning @Melissapearcexx_,

Your latest bill should have information on the extra charges.

Thanks.

iD Community Manager
M
Rank

Morning Matt,

I have looked at my latest bill and there is no information regarding the reason for this heightened increase. 
 

Thanks.

Matthew T
Rank
Userlevel 7
Badge +6

Morning @Melissapearcexx_,

Looking into your account, looks like you recently changed your Direct Debit date. This will cause a higher than usual bill as it’ll be pro-rated. Don’t worry, your future bills will remain the same. For more information, check out this article:

Thanks.

iD Community Manager

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