bill increased without me knowing | iD Mobile Community
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bill increased without me knowing

  • August 10, 2024
  • 1 reply
  • 74 views

Laura-jayne Ward
Community Member

I took my contract out in October 2022 it was £34.99 a month now it’s slowly increased to £42 and I want to know why? And how can you for month take more money out of my account when I don’t go over my usage! I have a contract with unlimited text and calls and 100 gig of date which on only use not even 10 gig of data every month!????? So why have my bills increased?!

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1 reply

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • August 15, 2024

Hi @Laura-jayne Ward 

 

It sounds like this could be RPI/CPI, which is agreed to at the point of sale.

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom