Bill payment

Hello ​@Danielka 

Thank you for getting in touch with us here on the community.

We are sorry you are receiving an unexpected bill from us. How are you receiving this? Is it on the app? 

On the invoice, there should be details of the account it is associated with such as a mobile number and the plan. 

Thanks, 

Nat 

Only on the email and there is no invoice attached, the invoices I receive  are all paid on time since I have direct debit arranged. It is always on the e mail and once I received a letter from debt collectors on my home address 

Thank you for your reply. 

To confirm, are the emails using your name?

What email address do the emails come from please? 

Thanks, 

Nat 

They are coming from this email no-reply@idmobile.co.uk, and yes they are using my first name only with capital letters, if that’s of any relevance. 

Hey there ​@Danielka, thank you. 

For each email sent, it should likely advise what the phone number linked to the plan is, or at least some of the numbers.

Does it show this via the emails at all?

Thanks,

Tyler

No it doesn’t show any number, not even the amount, it just says to check the app or call the number for payment, and when I do this it says ghat all is paid…

Hey there ​@Danielka, how many contracts do you have with us?

Thanks,

Tyler

Hi,

I have two contracts for two sim only 

Thank you ​@Danielka 

Are both plans registered on the app? 

Nat 

Yes both of the plans are registered on the app and it shows no debts for them, all invoices are paid on time I have a direct debit set.

Hi ​@Danielka,

Are you checking under the billing option?

Please let us know if you still don’t see any outstanding balance and we will PM you to confirm.

Kash