Hi there,
I upgraded my plan last month (starting on 01/10/24) from a £16 per month to a £10 per month with 3 months free. I got my email about this month’s payment however it’s still under as £16. I did receive some credit on last month’s bill but I just want to check if it is correct and the amount will change next month?
Kind Regards,
Taylor
Hi
Welcome and thanks for posting.
We are sorry to hear there has been some confusion with your billing since changing your plan.
If you reach out to our Live Chat team here, they will be able to run through the current and future bills with you.
Please let us know how you get on.
Thanks,
Nat
Create a new topic and ask a question to the iD Community.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
