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Billed twice for January

  • February 25, 2025
  • 2 replies
  • 24 views
M
Community Member
  • MRC
  • Community Member

As you can see from below screenshot, I’ve been billed x2 in the month of Jan this year.

Now I’m being chased for the month of Feb and being threatened with service disruption. 

Frustrating thing is no one to speak to, to straighten this out.

Can anybody @ ID-Mobile take a look and sort this out please?

 

Thanks.

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1045 replies
    • February 25, 2025

    You need to use the iD online Live Chat service, to speak to a customer adviser ​@MRC 

    The advisers work until 9pm on weekdays - just tell the 24/7 chatbot you’d like to “talk to a person”. ​​

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    1 person likes this
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2118 replies
    • February 25, 2025

    Hello ​@MRC 

     

    Thank you for getting in touch. 

    We are sorry for any concern caused by this matter. 

    In the event of a direct debit being returned to us as unpaid, the app may still show a successful payment has been taken. 

    Can you please check your bank statement to see if the payment are showing as leaving your account? 

     

    Thanks, 

     

    Nat 

    Reply.


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