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Why did id mobile take 2 payments out of my bank last month, £12.99 came out on the 7th July then later that month Id mobile tuk the monthly bill. 

 

 

3 replies

  • Author
  • New
 Contributor
  • 4 replies
  • August 2, 2024

Also my bill was only supposed to be £28.99 a month but they are taking  £31.99, 


  • Author
  • New
 Contributor
  • 4 replies
  • August 3, 2024

Update  id mobile say the never taken the £12 out of my bank, I contacted my bank and the bank has returned the money 


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8182 replies
  • August 8, 2024

Hi @Robert Lowth 

 

Glad to hear you’ve got the funds back, if you’d like us to take a look into the account to let you know what we see on our side, please let us know.

 

Tom