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Billing

  • September 6, 2024
  • 1 reply
  • 47 views

I changed my bank account details last month and contacted id Mobile to confirm this.

 

The payment failed on the 2nd despite having enough funds to cover the bill.

 

Id Mobile then took the funds successfully on the 3rd as reflected on the bill.

 

 

 

I received a notification this morning that my phone has been suspended due to a missed payment. I made the payment this morning (again) and my phone is still suspended.

 

I need further guidance from I'd Mobile on how this can be resolved before I seek legal advice this afternoon as this will have a negative impact on my credit rating.

 

 

 

Thanks

Best answer by Kash M

 

Hi @Fegan1456,

Welcome to the Community!

Once the payment is made it can take 2-24 hours for payment to clear and the account to be unbarred.

If your account is still suspended, please get in touch with our Live Chat Team.

 

Kash

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1 reply

Kash M
iD Mobile Employee
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  • iD Mobile Employee
  • Answer
  • September 9, 2024

 

Hi @Fegan1456,

Welcome to the Community!

Once the payment is made it can take 2-24 hours for payment to clear and the account to be unbarred.

If your account is still suspended, please get in touch with our Live Chat Team.

 

Kash