Hi @Birtj33,

Welcome to the Community!

It sounds like the charge could be for changing your direct debit date but you can check the link below for further information.

Kash

Why did my direct debit came out early 

It was schedule for the 28th of each month 

Hi @Marie Ngum 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom