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Question

Billing Issue and services cut off

  • July 21, 2025
  • 1 reply
  • 54 views
Chris Crook
Community Member

I am up to date with my payments but have just been onto my account as all my signal has gone and it says I have an outstanding balance to be paid by 01/08/2025.

Why has this happened? My bill is normally paid on 1st of the month but now this. I'm not double paying when everything has been fine.

Can someone please contact me to discuss urgently as I need my phone services back on.

    1 reply

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 22, 2025

    Hey there ​@Chris Crook, sorry to hear that. Due to the important nature of your issue, please contact our live-chat immediately to get your services back up and running:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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