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Question

Billing Issues That are a bit confusing

  • July 27, 2025
  • 2 replies
  • 33 views
D
Community Member

Hi all, 

This is more of an issue for my father but he’s not great with technology. He recently took out a second contract (first one was with EE new one is with ID) which is an eSim. He did this due to him working in various places and wanting the best chance at getting a signal for calls. The signal where he is is almost non-existent on the ID sim which he’s had for maybe 4-5 days and he wants to cancel the monthly rolling contract. When he goes to do so it states he has to pay a fee of £11 (his contract is £6/m) and he’s not too sure why this is. Any help is appreciated!

Dan.

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • July 28, 2025

    Best to ‘return’ an order during the cooling off period, rather than cancelling, ​@Dan_reynolds. 

    This community article might help.

    Forum member (non-iD).
    Kash M
    iD Mobile Employee
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    • Kash M
    • iD Mobile Employee
    • July 28, 2025

    Hi ​@Dan_reynolds,

    Welcome to the Community

    It looks like your query has been answered.

    If you require further assistance, please let us know.

     

    Kash

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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