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billing query

  • November 4, 2024
  • 4 replies
  • 121 views
G
New
 Contributor

Please advise why my last bill and my next bill is more than my my account bill of £20.99 last month was £33 and next bill is £23.00

Best answer by Daz_S

Hi @Geraldhunt13 

You could try speaking to them via live chat:

Their Live Chat team are available 9am - 8pm Monday to Friday,  and 9am - 6pm Saturday, Sunday, and Bank Holidays.

You can access Live Chat on this link: www.idmobile.co.uk/live-chat.

 

Or have you looked at your bill for last month to see if this tells you why?

Maybe you went over your allowance?

Via the iD Mobile app → Bills → View previous bills and find the one for last month.

Again maybe the one showing for this month is due to going over a limit?

 

I wouldn’t advise posting any content of your bill on here as this is a public forum and anybody can see this.

 

HTH

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    4 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • 1627 replies
    • Answer
    • November 5, 2024

    Hi @Geraldhunt13 

    You could try speaking to them via live chat:

    Their Live Chat team are available 9am - 8pm Monday to Friday,  and 9am - 6pm Saturday, Sunday, and Bank Holidays.

    You can access Live Chat on this link: www.idmobile.co.uk/live-chat.

     

    Or have you looked at your bill for last month to see if this tells you why?

    Maybe you went over your allowance?

    Via the iD Mobile app → Bills → View previous bills and find the one for last month.

    Again maybe the one showing for this month is due to going over a limit?

     

    I wouldn’t advise posting any content of your bill on here as this is a public forum and anybody can see this.

     

    HTH

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tom
    iD Mobile Employee
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    • Tom
    • iD Mobile Employee
    • 8661 replies
    • November 5, 2024

    Hi @Geraldhunt13 

     

    Have you changed your billing date recently?

     

    Have you checked your bill to see what the extra charge is noted as?

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Norman Small
    New
 Contributor
    • Norman Small
    • New
 Contributor
    • 1 reply
    • May 22, 2025

    I’d have charged £20 to my bank should be credited £20

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • 6232 replies
    • May 22, 2025

    Hey there ​@Norman Small, please can you explain your issue further please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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