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Question

billing/ text messages


Hi I recently new to ID , is it normal I’m getting several messages stating a direct debit has been reinstated?

thanks

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4929 replies
  • July 5, 2025

Hey there ​@Luciewright94, how many of these texts have you received please?

 

Thanks,

Tyler


  • Author
  • Active Contributor
  • 7 replies
  • July 5, 2025

I’ve had 3 this week, 2 last week. But I’ve had a direct debit in place since I joined in March time

thanks


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 4929 replies
  • July 5, 2025

Hey there ​@Luciewright94, so long as the direct debit is in place, you can ignore these texts, as they’ll be sent in error. Our apologies for this.

 

Thanks,

Tyler