Hello @Lorna Mullen 

Thank you for posting to us here on the community. 

We are very sorry to hear you are experiencing issues with your billing, we will do all we can to help. 

With the payments, have these all been made via direct debit or have there been any manual card payments made?

Does your bank statement reflect the payments showing listed on the iD Mobile app?

Thanks, 

Nat 

2 have been manual as ive had a email to say payment was due so I've just went ahead an paid it without checking. As far as i can see my bank is the same as the listing on ID mobile. 

Thank you for confirming. 

If a direct debit has been active, this will continue until it is cancelled. Paying manually will not cancel that months direct debit payment and will mean the payment is made twice. 

In order to look in to this further, we would recommend reaching out to the Live Chat team here. 

Thanks, 

Nat 

Ive tried a live chat and it's not understanding me. Can you deal with it or give me a email address of someone who can? 

Hi @Lorna Mullen 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Thanks, 

Nat