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bills


Natan
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  • 1 reply

I pay £7 per month for 25GB of data. The next bill is for £32, can someone explain to me where this amount comes from, since it should be £7 per month?

4 replies

MZone
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  • Platinum 
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  • 1080 replies
  • April 1, 2025

Out of plan charges. You would need to wait for your itemised bill to see where these charges arose from or try using the iD online Live Chat service, to speak to a customer adviser ​@Natan 

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8279 replies
  • April 3, 2025

Hi ​@Natan 

 

Have you checked the iD Mobile app to see what the extra charges are for? This should show once the bill has been issued.

 

It sounds like you may have used up a £25 bill cap with premium services.

 

Tom


Natan
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  • April 4, 2025

I have not used any premium services and the invoice does not specify what the fee is for.


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8279 replies
  • April 4, 2025

Hi ​@Natan 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom