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Community Member
April 30, 2026

call customer service

  • April 30, 2026
  • 15 replies
  • 8598 views

Hi 

 

Please can I speak with customer service on the phone 

15 replies

iD Mobile Employee
April 30, 2026

Hi ​@Id mob6767 

 

Kindly be advised that we are a chat-based customer service team.

You can also reach us via Live Chat at https://www.idmobile.co.uk/live-chat, or through Facebook, Instagram, or email at socialqueries@idmobile.co.uk.

 

-Michael Z

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New Contributor
May 26, 2026

hi ive just created an order order number 146936862 and i needed to add a PAC code to transfer my number over however i didnt see that option before i completed everything

 

Gemma M
iD Mobile Employee
iD Mobile Employee
May 26, 2026

Hi ​@mclarenf1,

 

Not to worry! Once you receive your order, you can contact our team via live chat and they’d be happy to help with your request.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

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New Contributor
June 2, 2026

Hi there, 

 

I can’t make any calls or access my mobile data. When I try to call someone it instead sends me to the billing helpline and informs me that my bills are up to date, then it hangs up on me. 

 

Can you help me with this issue please?

Hosai W
iD Mobile Employee
iD Mobile Employee
June 2, 2026

Hi ​@Brianm110,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai

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New Contributor
June 5, 2026

need to speak with customer services

 

iD Mobile Employee
June 5, 2026

Hi ​@Rennie322 

 

To reach our Customer Service team, you can contact us via our social channels (Facebook or Instagram), Live Chat at https://www.idmobile.co.uk/live-chat , or email us at socialqueries@idmobile.co.uk with the details of your query.

 

-Michael Z

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New Contributor
June 5, 2026

Hi,

 

It looks like I have a stuck port, can you help?

Hosai W
iD Mobile Employee
iD Mobile Employee
June 6, 2026

Hi ​@Rennie322,

If you have contacted us on the requested platforms, we will be more than happy to assist you there.

Thanks,
Hosai

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Nicholas Wood
New Contributor
New Contributor
June 8, 2026

How do you access data usage breakdown as my bill I cannot understand the charge on my bill.