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Community Member
April 30, 2026

call customer service

  • April 30, 2026
  • 15 replies
  • 8596 views

Hi 

 

Please can I speak with customer service on the phone 

15 replies

iD Mobile Employee
June 8, 2026

Hi ​@Nicholas Wood 

 

 You can view a breakdown of your usage, but it’s important to set expectations on what’s available.

 

Through your iD Mobile account (app or online), you can check:

  • Your data usage (how much you’ve used and have left)
  • Your minutes and texts usage

By default, we don’t provide a fully itemised bill showing every individual call, text, or data session within your account view.

 

To check your usage:

  1. Log in to your iD Mobile account
  2. Go to the “My Usage” section
  3. You’ll see a summary of your allowances and what you’ve used so far

If you do need an itemised bill, you can contact us via live chat and an agent will be able to raise a request for this on your behalf:

-Michael Z

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New Contributor
June 13, 2026

Hi. I switched from 3 to ID this week. I want to keep my old phone number. Yesterday was the day to swap my old number to the ID Sim. Since yesterday 11:00 my old sim card is deactivated I switched to the ID sim I had internet but I haven't got any mobile line connection. Now after a day later  non of my mobile number is available. My old ID number is [REMOVE]. 
I it possible to do something with my situation?

Gemma M
iD Mobile Employee
iD Mobile Employee
June 13, 2026

Hi ​@Lesleee,

 

Thanks for getting in touch.

 

Just a quick reminder that this is a public forum, so please avoid posting any personal information, such as your mobile number or account details, in future.

 

We're sorry to hear you're having issues following your number transfer.

 

It can sometimes take a little while for all services to become fully active after a PAC transfer. In the meantime, we'd recommend trying the following:

For iPhone:

  • Go to Settings
  • Tap General
  • Select Transfer or Reset iPhone
  • Tap Reset
  • Choose Reset Network Settings

For Android:

  • Go to Settings
  • Tap General Management or System
  • Select Reset
  • Tap Reset Network Settings
  • Confirm the reset

After the reset:

  • Restart your phone.
  • Turn Airplane Mode on for 30 seconds, then back off.
  • Check that network selection is set to Automatic.

 

If you're still unable to make calls or use your transferred number after trying the above, we'd recommend contacting our Customer Service team via Live Chat so they can check the status of your number transfer and SIM provisioning.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

 

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New Contributor
June 15, 2026

I have made an order (sim only} unfortunately I ordered a physical sim without realising my device only supports an e sim. Can I get an eSIM please(order number 147254678) thanks

iD Mobile Employee
June 15, 2026

Hi ​@big Ian ,

 

You will need to contact our live chat team at at https://www.idmobile.co.uk/live-chat so they can assist you with getting you an eSIM.

 

-Michael Z

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.