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Community Member
April 30, 2026

call customer service

  • April 30, 2026
  • 25 replies
  • 10809 views

Hi 

 

Please can I speak with customer service on the phone 

25 replies

New Contributor
September 23, 2026

I have no network or service 

iD Mobile Employee
September 24, 2026

Hi ​@Babli.

 

Thank you for your post. I'm sorry you've been left without service.

 

In the meantime, there are a couple of quick things that may help narrow down the cause:

Check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage.


Try removing and reinserting your SIM card. Switch the phone off first, and make sure the SIM sits firmly in the tray.


If possible, try your SIM in another phone. This will help us work out whether the issue lies with the handset or the SIM itself.

 

Thanks,

Marquerita

The iD Mobile Team

 

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