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Community Member
Apr 30, 2026 1:12 PM UTC

call customer service

Hi 

 

Please can I speak with customer service on the phone 

32 replies

New Contributor
Sep 23, 2026 5:50 PM UTC

I have no network or service 

Marquerita T
iD Mobile Employee
iD Mobile Employee
Sep 24, 2026 5:02 PM UTC

Hi ​@Babli.

 

Thank you for your post. I'm sorry you've been left without service.

 

In the meantime, there are a couple of quick things that may help narrow down the cause:

Check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage.


Try removing and reinserting your SIM card. Switch the phone off first, and make sure the SIM sits firmly in the tray.


If possible, try your SIM in another phone. This will help us work out whether the issue lies with the handset or the SIM itself.

 

Thanks,

Marquerita

The iD Mobile Team

 

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
Oct 16, 2026 12:48 PM UTC

Hi

New Contributor
Oct 16, 2026 12:48 PM UTC

I need to speak to someone asap

Marquerita T
iD Mobile Employee
iD Mobile Employee
Oct 19, 2026 11:35 AM UTC

Hi ​@Adamalii.

 

Thank you for letting us know. We’re sorry you need to speak to someone urgently, and we’d like to get you the help you need as quickly as possible.

 

The quickest way to reach us is through live chat: https://www.idmobile.co.uk/live-chat.

 

You can also send us a private message on Facebook or Instagram, and our team will be happy to help. Please don’t share any personal or account details in this comment.

 

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
New Contributor
Nov 4, 2026 10:51 AM UTC

Please can I have a customer service number?

 

New Contributor
Nov 6, 2026 3:06 PM UTC

hi can i contact a coustomer service

New Contributor
Nov 6, 2026 5:04 PM UTC

Hello

New Contributor
Nov 6, 2026 5:05 PM UTC

I have not network service