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Can I pay in advance?


Caleb Davis
New
 Contributor

Is this a thing or no, cause I got a message saying my bill is in a few days, when I already paid for it.

Best answer by Caleb Davis

I haven’t gotten a reply and it’s been two days can I get a reply back @iD Mobile 

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Caleb Davis
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  • New
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  • 2 replies
  • Answer
  • July 29, 2024

I haven’t gotten a reply and it’s been two days can I get a reply back @iD Mobile 


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1859 replies
  • July 29, 2024

Hey @Caleb Davis,

You can pay in advance, yes. it’ll be applied as credit to your account which will pay for future billing cycles. If you have a Direct Debt setup, then you don’t need to do anything, payments will be taken automatically at the correct time.

Thanks.


Caleb Davis
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  • 2 replies
  • July 29, 2024

@Matthew T Thanks for the reply, what happens if I don’t have a direct debit set-up?


Matthew T
iD Mobile Employee
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  • iD Mobile Employee
  • 1859 replies
  • July 30, 2024

In that case @Caleb Davis, you can either set up a Direct Debit (it’s much easier!) - or I’d suggest you double check your iD Mobile app to see if there is any outstanding balances.

Thanks.