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Can I pay my bill in advance?

  • December 3, 2024
  • 8 replies
  • 124 views

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  • 4 replies

Can I pay my bill in advance? If I do, will the direct debit still be taken from my account? Or will they used what I paid? 

Best answer by andewhite

I believe so, ​@amembn

If there’s credit on your iD account, when your monthly bill is produced, the credit would normally be used first.  

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  • iD Mobile Employee
  • 2117 replies
  • December 3, 2024

Hello ​@amembn 

 

Thank you for getting in touch with us here on the community. 

 

You can make a manual payment at any time but if a bill has already been produced whilst an active direct debit is linked to the account, the payment will be taken as normal. 

 

Thanks, 

 

Nat 


  • Author
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  • 4 replies
  • December 3, 2024

so what will they do with the money I paid? 


andewhite
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  • 12167 replies
  • December 3, 2024

If you’ve got credit on your iD account when your monthly bill is produced, normally iD Mobile would use any account credit first, ​@amembn


  • Author
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  • 4 replies
  • December 3, 2024

so next month it will use the credit instead of taking the direct debit payment? 


andewhite
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  • Answer
  • December 3, 2024

I believe so, ​@amembn

If there’s credit on your iD account, when your monthly bill is produced, the credit would normally be used first.  


  • Author
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  • 4 replies
  • December 3, 2024

okay thank you for your help


Tom
iD Mobile Employee
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  • iD Mobile Employee
  • 8279 replies
  • December 4, 2024

Hi ​@amembn 

 

If you paid money into your account early, it’d stay on your account as a credit, any credit would go towards future bills.

 

Tom


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  • December 4, 2024

thanks!