Can't access my final bill now I've left iD mobile | iD Mobile Community
Skip to main content

Can't access my final bill now I've left iD mobile

  • May 29, 2025
  • 2 replies
  • 34 views

smudge7819ss
Community Member

I can't access my final bill so I can claim the termination charges back with my new provider. I've used the PAC code iD provided me to transfer my number to my new provider, so can no longer pull my old account up as this number is no longer associated with iD. How do I even contact this ridiculous company as there is no email address or contact numbers that I can see. I've had around £95 go out of my bank account and have no access to my bill to even verify it's a correct amount. 

2 replies

JoeKing
Silver Contributor
Forum|alt.badge.img+11
  • Silver Contributor
  • May 29, 2025

@smudge7819ss  I'll forward your message to a member of staff, they be in contact with you in the open forum then will instruct you to follow instructions via the DM. Not official staff will be identified by their user name profile details.

 

 

Joe


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • May 29, 2025

Hi ​@smudge7819ss 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom