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Can't call an NHS number due to call cap limit - but I have unlimited calls

Sophie McCarthy
Community Member

I keep getting an automated message when I try to call an NHS number saying my cap has been reached. But my contract has unlimited calls so this should not be the case. I need this resolved asap as it is an NHS and healthcare related call!

Best answer by andewhite

Unfortunately ​@Sophie McCarthy, not all UK numbers are included in the UNLIMITED calls allowance of iD Mobile pay monthly plans. 

Is the NHS number you’re calling included in your iD plan calls allowance?

This community article might help. 

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    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12408 replies
    • Answer
    • March 3, 2025

    Unfortunately ​@Sophie McCarthy, not all UK numbers are included in the UNLIMITED calls allowance of iD Mobile pay monthly plans. 

    Is the NHS number you’re calling included in your iD plan calls allowance?

    This community article might help. 

    Forum member (non-iD).
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2255 replies
    • March 4, 2025

    Hello ​@Sophie McCarthy 

     

    Thanks for posting. 

    We are sorry to hear you are experiencing issues with making calls. 

    As ​@andewhite has advised, there are some numbers that are not included so please do take a look at the link they have provided and let us know if we can assist further. 

     

    Thanks, 

     

    Natalie 

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