Hello, I am going to Turkey and thought I needed to purchase an add-on so I bought £3 of data and £3 of calls but I have since realised that this wasn’t the right thing to do. can you please remove these add-ons from my account?

Hi @Aimee90Unfortunately add-ons are instantly added and cannot be removed/refunded, sorry.Tom

Hi there @bolarinwaFollowed all the guidance on Roaming and I cannot even get internet or callsDid you get an automated rate advice text from iD. When my wife and I were in Europe ours wouldn’t work correctly until after getting this text - it’ll give some blurb about £45 roaming cap.I’m sure you have but roaming is on on both the account and phone?have restarted my phone, increased my billing cap, and manually adjusted to networks.What we had to do (after setting up roaming on our account and phones) was let the phone connect and just leave them for around 5 mins, then the text came and it worked. And yes I manually connected to iD’s roaming partnersCurrently on Turkcell and this isn't even workingWhen you manually search, is this the only one it finds?For Turkey iD have 2 separate sectionsTurkeyAVEA, VodafoneTurkey (incl. North Cyprus)TurkcellIf you see AVEA or Vodafone can you try connecting to these?My frustration is just currently high. I apologize for the outburst due to the earlier post but as you can imagine, paying for a service and not getting it can be annoying.Obviously the earlier ‘thing’ was way before I chimed in, but don’t beat yourself up. I get frustrated too and often have to stop, calm down, and then rant anyway! And I was not in the best place when we were over in Europe until I sussed out how to overcome our connectivity blip.Thanks @Daz_S,.much appreciated.Yes, when I got off the plane I got the text, and went to get my bags and that was where I discovered it wasn't working.I attempted manually switching to Vodafone and I got the prompt message that it wasn't compatible. I had to get my wife to connect to the airport's WiFi to get the taxi cab. From then till today which is over 24 hours, I have been relying on the hotel's wifi. I have spent the better part of the day trying to live chat a team member but it isn't even coming up on the website. Just have no clue what's going on but I am def not happy to pay the £20 add-on.

Cancel Add-on | iD Mobile Community

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