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cancel an add on

  • November 15, 2024
  • 2 replies
  • 80 views
J
Community Member

Whikst on ametica I got a update of data ehich Ibthoight was £10 fir one week but I have been signed into a 12 month contract and want to  cancel this.  I did send an email rhe folowing dau when I realised the error, however not had a reply. Is there anyway I can actually speak or contact anyone regarding this?

    2 replies

    Daz_S
    Platinum 
Contributor
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    • Daz_S
    • Platinum 
Contributor
    • 1627 replies
    • November 15, 2024

    Hi there ​@Jacqui2f 

    iD’s live chat should be able to sort your error out

    https://www.idmobile.co.uk/live-chat

    Their chat bot is available 24/7, but the actually staff are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays.

     

    I would suggest you start the chat with speak to person and hopefully they can resolve this from there.

     

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 2374 replies
    • November 15, 2024

    Hi ​@Jacqui2f 

     

    Thanks for posting to us here on the community. 

     

    We are sorry to hear there has been some confusion with the plan. 

    Please do speak with the Live Chat team and let us know how you get on.

     

    Thanks, 

     

    Nat 

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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