Skip to main content

Cancellation fee changes

  • May 28, 2025
  • 1 reply
  • 30 views
J
Community Member

I am in the process of moving to another network as my contract was coming up for renewal. When I requested what the the final bill would be on the 19th May, it was £42.09. I checked online again this morning and now it's saying it's £72.12. How has it gone up?

    1 reply

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • May 28, 2025

    Hey there ​@j.chana, thank you for reaching out. It is likely it’s giving you the termination fee, plus any outstanding bills as an estimated termination fee.

     

    Do you have any outstanding bills currently? And what date does your contract end please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement