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Cancelled account

1 month ago
April 12, 2025
3 replies
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Karenp1
Community Member

I cancelled my account a while back and I just received an email saying I owe money. Logged into my account and its showing I have 2 payments due??? I had this account for over 2 years but the lack of signal on my phone forced me to change. Can you tell me why I am being billed for this when it has been cancelled.

Thanks

Best answer by andewhite

Sounds like the cancellation may not have been processed, @Karenp1.

How do I cancel my iD Mobile plan? F.A.Q.

Does cancelling my Direct Debit cancel my plan? F.A.Q.

These community articles might help here, @Karenp1.

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+26

andewhite
Platinum  Contributor
12167 replies
Answer
1 month ago
April 13, 2025

Sounds like the cancellation may not have been processed, @Karenp1.

How do I cancel my iD Mobile plan? F.A.Q.

Does cancelling my Direct Debit cancel my plan? F.A.Q.

These community articles might help here, @Karenp1.

Forum member (non-iD).

+24

WelshPaul
Platinum  Contributor
2894 replies
1 month ago
April 13, 2025

As per @andewhite post above, either the account wasn’t closed or the final bill wasn’t paid. I recommend you chat with a live chat agent because this requires account access, which we don’t have.

https://idmobile.co.uk/live-chat

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