I have an elderly and vulnerable aunt, who decided to buy an ID Mobile SIM.
She already had a SIM and contract with another provider, so after a couple of months into the contract, tried to cancel it.
She has attempted this via online chat, email and even by sending a letter to ID Mobile via registered post.
The SIM has never been used, at all.
However, she continues to get threatening letters from ID Mobile, which is causing her a degree of distress, and believes she’s about to get bailiffs knocking on the door.
‘If you fail to pay your outstanding balance, the debt will be forwarded to a licensed debt collection agency. ‘
Could someone from ID Mobile suggest a means by which she can finally get this issue resolved ? She wishes to cancel the ID mobile SIM and wishes the repeated monthly direct debits to cease.
Many thanks,
Steve (concerned nephew)
