Hi so i had upgraded my plan a few months ago and changed my number, so why am i being billed on my old phone number and am currently in debt which is weird because i have been paying monthly on my new upgraded plan without missing a payment. And i spoke to overdales legal ltd and they had told me that my old number was active and i dont use that number so id like id mobile to cancel it.

Hi there @Danyal123Did you cancel the old account? If not that’s why you’re still being billed.Many others upgrade and do this the wrong way (they see gifts being offered and are not signed into their current account during the buying journey). Rather than upgrading their original account they inadvertently open a 2nd account. This sounds like what you’ve also done, hence the new number.If you can still access that old account you can cancel the plan using the online account portal or (if it still works) the app. You would need to clear the balance due, but being as it sounds like it's been passed on to debt collectors you may need to go via live chatTheir Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday, Sunday, and Bank Holidays. You can access Live Chat here: www.idmobile.co.uk/live-chat.

Hello @Danyal123Thank you for getting in touch with us here on the community.We are very sorry to hear you have received unexpected charges for the plan.As @Daz_Shas advised, if you have taken an additional plan, the previous one would carry on to be charged until cancelled.Please take a look at the cancellation process here and let us know how you wish to proceed.Thanks,Nat

cancelling my old plan | iD Mobile Community

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