Hi team,
I have lost access to my sim (as my mum took the sim in her phone abroad). How can I make my final payment and close my account please? I do not receive OTP so cannot access the account in anyway - neither online nor on the App. Please guide me here.
+24Hi there
You'll be asked for your mobile number so please enter: [INSERT NUMBER HERE]
Select Option 2 for Payments & Billing
Select Option 2 again for Making a payment
Your current balance is [INSERT BALANCE HERE]
You'll hear a message of the current balance and if this is correct, press Option 1 to pay this balance.
If the balance is incorrect, please ignore the amount you hear and press Option 2 to pay a different amount.
Enter the amount in Pence followed by # to make the payment for this amount.
For example - £10.50 you'd enter 1050 followed by #
You'll hear the amount entered and press 1 to confirm.
Then proceed to make the payment.
Thanks,
Tyler
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