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Question

cant cancel the sim

Jacqueline Voss Wood
Community Member

I have been frauded with a SIM card. I keep getting charged monthly for a SIM card but I have no idea what the number is or the name on the account so i can’t cancel it. There is also no phone number to call anyone can anyone help?

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • 12165 replies
    • April 10, 2025

    This community article might help, ​@Jacqueline Voss Wood. 

    Forum member (non-iD).
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3719 replies
    • April 10, 2025

    Hey there ​@Jacqueline Voss Wood, we’re very sorry to hear you’ve been a victim of fraud.

     

    We hope the kind advice from ​@andewhite has been able to help, and we definitely recommend reading the above and following steps there.

     

    If you require anything else, please do let us know.

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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