Hi, I am trying to send a text message to a premium rate number but I get an error message saying that "ID can't send that message - error 0".
I have checked my account, and I have premium ticked with a cap of £10. The service I want to use is £5 and this is the first time I have tried using a premium number since joining ID in December 2023.
I used the premium service all the time when I was on Three without any issues, but fir some reason I can't send it now I'm on ID.
Ant ideas on what I can do? The premium service I want is a 5 digit short code if that makes any difference.
Many thanks, Gee
Best answer by Daz_S
That is odd Craig.
The toggle (white dot) over to the left (grey coloured background) is off
The toggle to the right (blue background) is on
But make sure you go down to the bottom and click Save
As I said my wife entered one yesterday - premium on, bill cap increased (save the cap amount too). If it still doesn’t work wait 20 mins (with premium on and the cap increased) and try again
edit. Regarding the content block - after toggling adult content to off you would need to restart the phone or airplane/flight mode on and off - you need to move off the ‘block’ DNS to the ‘normal’ DNS
By default iD’s Manage your iD services options are all turned on, so what might be blocking the 79100 is iD’s Adult content filter, so via the app or online portal you could try toggling this off and click save.
But also you would need to check your Manage bill cap section and to make sure it is set high enough to cover the £5 plus the network access charge, so maybe set it to £10 to easily cover both charges.
Or was it another number?
As an example all of my wife’s iD services are turned off (as are mine) and she entered a radio competition earlier today, well tried to (partly my fault as I adjusted her account and she forgot I’d done so). This was a 5 digit short code.
So she enabled Premium and sent the text - failed to send (she tried a few times🙄)
So she nudged the bill cap up to £2 to cover the ‘fee’ - failed to send (again more than once and my ears started to bleed due to a high pitched shrieking)
I nudged to up to £5 just in case and it sent the text and she got the automated reply from them.
After doing so we moved the bill cap back to £0 and turned off premium.
I’ve toggled all the services as I even had some content being blocked managed to sort that part in the end by taking off automatic network selection. But still unable to send premium sms. Very frustrating as I like to enter radio comps as well as some other business. should the toggles in the app - services be left or right to allow them all to work correctly ? Don’t want to get caught out when going abroad to.
The toggle (white dot) over to the left (grey coloured background) is off
The toggle to the right (blue background) is on
But make sure you go down to the bottom and click Save
As I said my wife entered one yesterday - premium on, bill cap increased (save the cap amount too). If it still doesn’t work wait 20 mins (with premium on and the cap increased) and try again
edit. Regarding the content block - after toggling adult content to off you would need to restart the phone or airplane/flight mode on and off - you need to move off the ‘block’ DNS to the ‘normal’ DNS
