cant set up my monthly direct debt | iD Mobile Community
Skip to main content

cant set up my monthly direct debt

  • June 19, 2024
  • 2 replies
  • 90 views

I've tried to add my bank to my account again as payment failed but it keeps telling me something is wrong but nothing is wrong all details are correct 

This topic has been closed for replies.

2 replies

andewhite
Platinum 
Contributor
Forum|alt.badge.img+26
  • Platinum 
Contributor
  • June 19, 2024

Yeah @Samakteh, setting up a direct debit using the iD app, or the “My iD Account” online service, doesn’t work at the moment. 

Until these services are fixed, you can temporarily call 0800 049 2376 to setup a direct debit.

You’ll need your iD customer service PIN in order to do this by phone.

 


Kash M
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • July 6, 2024

Hi @Samakteh,

Welcome to the Community!

Thanks @andewhite for answering @Samakteh’s query.

If you require further assistance please let us know.

 

Kash