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cant set up my monthly direct debt

S
New
 Contributor

I've tried to add my bank to my account again as payment failed but it keeps telling me something is wrong but nothing is wrong all details are correct 

andewhite
Platinum 
Contributor
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  • andewhite
  • Platinum 
Contributor
  • June 19, 2024

Yeah @Samakteh, setting up a direct debit using the iD app, or the “My iD Account” online service, doesn’t work at the moment. 

Until these services are fixed, you can temporarily call 0800 049 2376 to setup a direct debit.

You’ll need your iD customer service PIN in order to do this by phone.

 

Forum member (non-iD).
Kash
iD Mobile Employee
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  • Kash
  • iD Mobile Employee
  • July 6, 2024

Hi @Samakteh,

Welcome to the Community!

Thanks @andewhite for answering @Samakteh’s query.

If you require further assistance please let us know.

 

Kash

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