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cant set up my monthly direct debt

  • 19 June 2024
  • 2 replies
  • 56 views

I've tried to add my bank to my account again as payment failed but it keeps telling me something is wrong but nothing is wrong all details are correct 

Yeah @Samakteh, setting up a direct debit using the iD app, or the “My iD Account” online service, doesn’t work at the moment. 

Until these services are fixed, you can temporarily call 0800 049 2376 to setup a direct debit.

You’ll need your iD customer service PIN in order to do this by phone.

 

Hi @Samakteh,

Welcome to the Community!

Thanks @andewhite for answering @Samakteh’s query.

If you require further assistance please let us know.

 

Kash

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