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Question

Change direct debit details to a joint account

  • February 24, 2025
  • 3 replies
  • 21 views
S
New
 Contributor

Hi everyone, hope I can get some clarity and help. I have ID account and pay my bills via direct debit from my own bank account, ilwhuch is in my name only. I want to change my direct debit payments so that it comes out of my wife's and I joint account. Is this possible? When I go into the edit Direct Debit tab, it says the bank account must be in my name 🤷

Any ideas ?

Thanks!

    3 replies

    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 2941 replies
    • February 25, 2025

    Hey there ​@SwanseaJack1960, thank you for reaching out.

     

    I believe that is correct, as you’ve mentioned, that your bank name will need to match the name on the account and the account holders for the contract.

     

    However, if it’s a joint account, have you tried entering your own name, or does it say it doesn’t match?

     

    Thank you,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    S
    New
 Contributor
    • SwanseaJack1960
    • Author
    • New
 Contributor
    • 1 reply
    • February 25, 2025

    Thanks Tyler, I will try that and see how it goes!

    N
    iD Mobile Employee
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    • Natalie W
    • iD Mobile Employee
    • 1854 replies
    • February 25, 2025

    Thank you ​@SwanseaJack1960 

     

    Please do let us know how you get on. 

     

    Nat 

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