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Change of direct debit

  • January 18, 2025
  • 1 reply
  • 107 views

I have now twice tried to change my direct debit details online to a Starling account. Each time it fails because the new direct debit form does not ask for the right info. Starling then rejects the direct debit as missing key information. Can you please send me a proper direct debit form for me to complete?

Best answer by Tyler C

Hey there ​@johnmcbride, sorry to hear that.

 

We’d recommend contacting your bank and asking why this keeps happening, as the only way for setting up a direct debit is via the iD Mobile app/website.

 

Thanks,

Tyler

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Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • 6659 replies
  • Answer
  • January 25, 2025

Hey there ​@johnmcbride, sorry to hear that.

 

We’d recommend contacting your bank and asking why this keeps happening, as the only way for setting up a direct debit is via the iD Mobile app/website.

 

Thanks,

Tyler