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change payment date

T
New
 Contributor
  • Tray
  • New
 Contributor
  • 1 reply

I need to change my payment date 

Best answer by Tyler

Hey there @Tray & @Norman Corry, welcome both to Community!

 

We cannot change the direct debit date our end I’m afraid, neither can our customer service teams.

 

You’ll need to do so yourselves via the iD Mobile app or website:

 

https://www.idmobile.co.uk/directdebit#:~:text=Simply%20log%20in%20to%20your,my%20Direct%20Debit%20payment%20date.

 

  1. Go to ‘Billing’. On the ‘Manage my Direct Debit’ panel, click ‘Manage my details’ and then ‘Change my Direct Debit payment date.’

Thanks,

Tyler

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    3 replies

    Norman Corry
    New
 Contributor
    • Norman Corry
    • New
 Contributor
    • 1 reply
    • June 22, 2024

    Change my payment from the 17th to the 1st of the month 

    Geluk
    Silver Contributor
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    • Geluk
    • Silver Contributor
    • 433 replies
    • June 22, 2024

    You both need to contact ID directly; a user forum is not the appropriate place.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    T
    1 person likes this
    • T
      Tray
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 3560 replies
    • Answer
    • July 1, 2024

    Hey there @Tray & @Norman Corry, welcome both to Community!

     

    We cannot change the direct debit date our end I’m afraid, neither can our customer service teams.

     

    You’ll need to do so yourselves via the iD Mobile app or website:

     

    https://www.idmobile.co.uk/directdebit#:~:text=Simply%20log%20in%20to%20your,my%20Direct%20Debit%20payment%20date.

     

    1. Go to ‘Billing’. On the ‘Manage my Direct Debit’ panel, click ‘Manage my details’ and then ‘Change my Direct Debit payment date.’

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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