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change payment date

  • June 10, 2024
  • 3 replies
  • 609 views
T
New Contributor

I need to change my payment date 

Best answer by Tyler C

Hey there @Tray & @Norman Corry, welcome both to Community!

 

We cannot change the direct debit date our end I’m afraid, neither can our customer service teams.

 

You’ll need to do so yourselves via the iD Mobile app or website:

 

https://www.idmobile.co.uk/directdebit#:~:text=Simply%20log%20in%20to%20your,my%20Direct%20Debit%20payment%20date.

 

  1. Go to ‘Billing’. On the ‘Manage my Direct Debit’ panel, click ‘Manage my details’ and then ‘Change my Direct Debit payment date.’

Thanks,

Tyler

    This topic has been closed for replies.

    3 replies

    Norman Corry
    New Contributor
    • Norman Corry
    • New Contributor
    • June 22, 2024

    Change my payment from the 17th to the 1st of the month 

    Geluk
    Silver Contributor
    Forum|alt.badge.img+10
    • Geluk
    • Silver Contributor
    • June 22, 2024

    You both need to contact ID directly; a user forum is not the appropriate place.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • Answer
      • July 1, 2024

      Hey there @Tray & @Norman Corry, welcome both to Community!

       

      We cannot change the direct debit date our end I’m afraid, neither can our customer service teams.

       

      You’ll need to do so yourselves via the iD Mobile app or website:

       

      https://www.idmobile.co.uk/directdebit#:~:text=Simply%20log%20in%20to%20your,my%20Direct%20Debit%20payment%20date.

       

      1. Go to ‘Billing’. On the ‘Manage my Direct Debit’ panel, click ‘Manage my details’ and then ‘Change my Direct Debit payment date.’

      Thanks,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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