I changed my bank in June and have been trying to update my details through the app ever since. I chatted online to someone who said that ID Mobile were aware of an issue and that it would be fixed soon. That was two months ago and I still can’t change the details.
Do I need for a payment request to be rejected before anything can be done?
Hi
Welcome to the Community!
Have you ensured that your balance is paid before updating the direct debit?
It can take a few days before you can update the direct debit once your bill is paid.
What error do you get when trying to clear the bill?
Kash
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