I changed my direct debit online a couple of weeks or so back but today I received a message that the payment was not taken. I checked with the bank and they told me the direct debit had not been set up and they have no record of ID whereas 2 others with the same details were there. They have no record of ID attempting to take payment. I suspect no action was taken by ID following my online request. Are there problems with changing DD? Part of the reason I moved banks was to get a sign up bonus and ID failing to take the DD may cause me to lose the bonus.
Changing direct debit
Best answer by AndyX2Pro
Contacted the live chat...they had all the correct the DD details but it was not “activated”, they have now done that but it’s 5 working days to be live. Does not help me with my bank switch...and they disabled my account so I had to make a one off payment to get the service back. So the lesson is, if you change your direct debit using the online service, make sure you also contact them to ensure it has been activated.
I was a promoter of ID Mobile but this experience was very poor and I’m likely to leave. They are lucky to have an active community on this forum as an outsourced support provider.
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