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Question

Charged £4 for calling the Police on 101

  • February 13, 2026
  • 1 reply
  • 6 views
P
New Contributor

I contacted the Police today on the non-emergency line 101.

Shortly afterwards, I received a notification I’d spent £4 outside of my plan.

I tried to contact support, and it put me through to the helpful AI chatbot, which informed me that 101 calls are not included on iD Mobile plans, and that there was a standard £4 charge for each call to the Police.

Can someone from iD Mobile please confirm whether this is correct, and what the thinking is behind this policy? Thanks.

1 reply

P
New Contributor
  • pidgin
  • Author
  • New Contributor
  • February 13, 2026

OK, I then logged into my iD Mobile account and changed my spending cap from £5 to £0

It updated to show my plan will cost £7 this month instead of £8, with a “-£1” charge for out-of-plan calls.

What on earth is going on??

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