Hey there ​@Francis Mccormick, sorry to hear that.

Do you have more than one contract with us?

You should receive a breakdown of your bill via logging into the iD Mobile app/website. If you have queries regarding your bills, I’d recommend reaching out via our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

I am also being charged twice. I am receiving a message to say I am over due so I pay manually and you take the payment again.

When I try to call it says I'm up to date and hangs up. This seems to be an ongoing issue for multiple customers,  please provide contact details to resolve this issue 

Thanks

Jolie 

Hi ​@Jolie O'Neill 

Do the duplicate payments have the same direct debit reference number or a different one?

Tom

I lost my old phone with the eSim registered to it. I was told by the iD Mobile customer service employee that they couldn’t re-register an eSim to my new phone and they would send me out a physical sim card. The sim card was duly sent out and I put it in my phone and activated it. I removed it and it is working as a eSim like my old one, same number and everything. My problem is, I am now getting charged twice for the same sim card. They take the payment on the third of each month and then again on the 9th of each month. It is almost impossible to contact customer service and I don’t know which direct debit to cancel.

Hi there ​@Borosmac, sorry to hear that. A replacement SIM card wouldn’t be charged, and as it’s a replacement, you wouldn’t be charged for it each month, unless a completely new plan was ordered as a replacement, which shouldn’t be the case, if your old plan and number is working on the replacement SIM card.

Do you only have one plan with us?

Thanks,

Tyler

Hi Tyler, 

My original sim was just an esim, as mentioned in my op. I didn't take out a second plan. I'm being billed for the same plan and number twice a month (1 week apart) and the money is taken by direct debit, twice a month. Your statement about not being charged twice, is simply untrue. No, you didn't answer my question,  or indeed help in any way.

Hi ​@Borosmac,

Have you checked the direct debit references on your banking?

If the numbers are different it means that it’s 2 separate accounts.

Please let us know and we can PM you.

Kash

I'm getting charged twice for the same account. How much clearer do I need to make it?

Hi Kash. I have just checked my DDs from my banking app. iDMobile have been taking payment twice a month since February. I have only ever had 1 account with iDMobile. By my reckoning, I am owed 6 months’ payments.

Hi ​@Borosmac 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

We’ll see you there. 

Tom