charged double

Hey there ​@Francis Mccormick, sorry to hear that.

Do you have more than one contract with us?

You should receive a breakdown of your bill via logging into the iD Mobile app/website. If you have queries regarding your bills, I’d recommend reaching out via our live-chat:

https://www.idmobile.co.uk/live-chat

Thanks,

Tyler

I am also being charged twice. I am receiving a message to say I am over due so I pay manually and you take the payment again.

When I try to call it says I'm up to date and hangs up. This seems to be an ongoing issue for multiple customers,  please provide contact details to resolve this issue 

Thanks

Jolie 

Hi ​@Jolie O'Neill 

Do the duplicate payments have the same direct debit reference number or a different one?

Tom