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charged extra, not sure why

  • June 4, 2025
  • 3 replies
  • 47 views
K
New Contributor

Last month bill at normal, next month showing as normal but may has come out at 50% extra with nothing to explain why, no extra charges on the bill. It's showing as the recurring charge. 

Best answer by andewhite

Perhaps the iD Mobile estimation for you next bill is inaccurate, ​@Kripht. 

Have you upgraded or changed your iD direct debit payment date recently?

    3 replies

    andewhite
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    • andewhite
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    • Answer
    • June 4, 2025

    Perhaps the iD Mobile estimation for you next bill is inaccurate, ​@Kripht. 

    Have you upgraded or changed your iD direct debit payment date recently?

    Forum member (non-iD).
    K
    New Contributor
    • Kripht
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    • New Contributor
    • June 4, 2025

    Aye that could be it. I switched my payment date I believe.

      Tom
      iD Mobile Employee
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      • Tom
      • iD Mobile Employee
      • June 4, 2025

      Hi ​@Kripht 

       

      If you’ve changed your payment this is very likely the answer, as we’ll be moving the date, one time your bill will be for a longer period so that we can make that adjustment.

       

      https://www.idmobile.co.uk/directdebit

       

      Tom

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