I've just realised I've been getting charged 6pounds a month fir a contract I finished in 2022. I went in store and upgraded. The old account obviously wasn't stopped. I stopped the account. Im now getting threatening emails telling me to pay another 6pound. I've tried logging in etc to pay, but it just niw shows me my new contract. Not sure what else I can do? Can't believe I've been getting charged,in the background, without knowing, for a 3year old account, surely they can see the number is no longer used. Then ti get the aggressive emails, with no means to pay,as account no longer viewed is disgusting. Hopefully someone will get in touch and help remedy this issue. Thanks in advance.

You didn’t upgrade; you purchased a new plan. Your old plan wouldn’t automatically cease. To terminate a plan, you need to give ID Mobile 30 days’ notice as per the terms and conditions.Start a live chat and provide them with the necessary notice to cancel your old plan.https://idmobile.co.uk/live-chat

Cheers fir the reply. I've cancelled it now. But have no way of paying this 6pound. It just shows my new account/charges. I also think, maybe naively, if you start a new plan and tell them my old plan is no longer needed and discuss how yiu are throwing the old phone away, the shop assistant would pick up on my old plan is not required? Also if there is no activity for 3years they may contact to ask if its no longer needed. Obviously not.

Charges on old account | iD Mobile Community

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