Cheers fir the reply. I've cancelled it now. But have no way of paying this 6pound. It just shows my new account/charges. I also think, maybe naively, if you start a new plan and tell them my old plan is no longer needed and discuss how yiu are throwing the old phone away, the shop assistant would pick up on my old plan is not required? Also if there is no activity for 3years they may contact to ask if its no longer needed. Obviously not. 

Unfortunately, most sales people are only interested in closing the deal. Anything else is considered a you problem to them.
 

You can call the dedicated payment line on 0333 003 7777.

If you call from another iD Mobile line it may provide the balance for the number you are calling from.

Should you have this issue please call the number from a non-iD Mobile number and it should request the iD Mobile number you are querying and allow you to make payment.

A number you can talk to someone? Great. Cheers fir the feedback.

Hi ​@Djackson71 

I do apologize for any inconvenience this may have caused you, the account you opened was a new plan and not an upgrade. Your old plan wouldn’t automatically cancel unless you request this. To disconnect the plan, you need to give ID Mobile 30 days’ notice as per the terms and conditions. To pay the bill you need to then call the payment line which is 0333 003 7777.

Please feel free to contact us on the below methods as our customer services are not based on a telephonic line.

If you’d like some further support with this, please get in touch via our Socials (Facebook or Instagram), Live Chat, Community (private message), or email us at socialqueries@idmobile.co.uk and outline the details of your query. We’d love the opportunity to put things right for you.

Regards,
Hosai

Hi, thanks fir the reply, but this hasn't explained why, when I tool out a new plan my old plan wasn't stopped? Or after 3years of no activity you dont address this? Also the tome of the reminder emails needs to be addressed. It's the first time I've considered leaving iD when this contract expires because of the way this has been dealt with. Cheers

Hi, ​@Djackson71 

Thank you for your feedback, and I’m sorry to hear about the frustration this situation has caused. I completely understand your concerns regarding why your old plan wasn’t stopped when you took out the new one, and why the inactivity over three years wasn’t addressed sooner.

Kindly note that disconnection of your old contract may not have been requested, which could be why the old plan remained active when you took out the new one. However, we do send communications to our customers before their contract ends to remind them about disconnection.

For further assistance, please reach out to us privately via our social channels (Facebook or Instagram), Live Chat, Community, or email us at socialqueries@idmobile.co.uk, outlining the details of your query. We would appreciate the opportunity to put things right.

Thank you,

Zandile

Hi, thanks fir your reply, you have the details of my enquiry im the thread. Any chance this could be addressed here? I've tried the live chat and didnt fet very far. Thanks in advance.

Hi, ​@Djackson71 

Thanks for getting back to us we really appreciate you following up.

I’m afraid we’re unable to address your enquiry directly here on Trustpilot due to security and data protection reasons, as we’re not permitted to handle sensitive information publicly.

We’re sorry to hear that Live Chat wasn’t helpful we understand how frustrating that can be. While we're limited here, we’d still love the opportunity to assist you properly.

Please reach out to us by emailing socialqueries@idmobile.co.uk
, or by sending us a private message on Facebook or Instagram. Be sure to include your full name, postcode, and iD Mobile number, so we can securely access your account and pick up where things left off.

We’re here to help and get this sorted for you as soon as possible.

Thank you,

Zandile