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charging too much for my data plan bills

  • July 20, 2025
  • 3 replies
  • 32 views
J
New Contributor

Hello 

I have changed my data plan which is £12 months 100GB data and unlimited calls and messages, but why am I still paying my old bills?why am I still paying £68 for no reason 

    3 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • July 21, 2025

    Hey there ​@Jinal Tandel, did you do a plan change or upgrade via your iD Mobile account when logged in, or did you order a completely new, separate plan please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • Jinal Tandel
    • Author
    • New Contributor
    • July 21, 2025

    I did via ID mobile account app 

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • July 22, 2025

    Hey there ​@Jinal Tandel, no problem. When you check your order details, or order email, does it state it was an upgrade or plan change?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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